Creating citizen-led improvements to healthcare delivery.
Adapting ideas into solutions and putting them into action
If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently by Fred Lee
In Egypt, 62% of total healthcare expenditures are paid out-of-pocket, making basic healthcare out of reach for many families. Healthcare costs are considered the number one reason that Egyptian families drop below the poverty line. Quality of services is uneven, government reform to the sector is slow, and citizens are disempowered to change the system – lacking the tools to navigate healthcare services, advocate for themselves, or hold providers accountable for quality care.
Shamseya is a social enterprise creating participatory approaches to healthcare. Through a range of technology tools, Shamseya puts people at the center of healthcare decision-making, leading to improved access, accountability, and outcomes for patients in Egypt. Their community monitoring tool allows citizens to assess and choose between over 500 hospitals in all 12 governorates of the country. Results from these assessments get turned into recommendations that Shamseya delivers to hospital management teams, working alongside them to implement improvements. In addition to their technology efforts, which mobilize thousands of users each month, Shamseya is leading communities to advocate for healthcare issues, including making palliative and end-of-life care available, accessible, and affordable to all patients in need and training community members in early detection of avoidable blindness in children. Shamseya’s approach empowers Egyptian citizens to make the healthcare system work for all.
“Taking the community mobilization model my company developed in Egypt to monitor public healthcare services in remote rural areas in Tunisia validated the significance of this work. Seeing it in action and producing results in a totally different context is a success story that is special to me.”